Gold carries memory. A piece is chosen for a daughter, a mother, a self finally ready to be claimed, and the object ought to arrive with the same care it was made with. The terms below describe what we promise, what we ask of you in return, and what happens in the rare event that something does not land the way either of us intended. By placing an order on kiarajewellers.com you agree to them, alongside the laws of the United Arab Emirates.

1. The Company

Kiara Jewellery Trading LLC, a limited liability company registered with the Dubai Department of Economy and Tourism under trade licence 1113672, with its registered address at Shop No. 10, King Badria Abdullah Muhammad Shafie Block, The Great Market (Al Souq Al Kabeer), Dubai, United Arab Emirates. Tax Registration Number 100510074600003. Customer care: sales@kiarajewellers.com and +971 4 321 3390.

2. Who May Order

You must be at least eighteen years old and legally capable of entering a contract under UAE law. By placing an order you confirm that the billing and shipping details provided are yours and that the payment instrument used is yours or is being used with the express authorisation of its holder. As a dealer in precious metals and stones, we are subject to the UAE anti-money-laundering and know-your-customer obligations, and our team will contact you within three working days of order placement to collect a copy of your Emirates ID or passport before dispatch. We may refuse, cancel or limit any order where fraud, impersonation or a breach of sanctions is reasonably suspected.

3. Language

These terms are published in English. An Arabic translation is being prepared and will be available on the website. In the event of any inconsistency between the two, the English version prevails.

4. Our Pieces, Pricing and VAT

Every listing is described as accurately as words and photographs allow. Gold weights, carat purity, stone specifications and dimensions are correct at the time of listing. Natural variations of a fraction of a gram, and the difference between a screen and the object in your hand, are part of handmade jewellery and should be expected.

Authenticity. Every gold piece is hallmarked in accordance with Emirates Authority for Standardization and Metrology requirements. Diamonds of 25 points and above are accompanied by a grading certificate from IGI, GIA or HRD, selected on a piece-by-piece basis.

Pricing. All prices are quoted in UAE Dirhams inclusive of 5% VAT under Federal Decree-Law No. 8 of 2017. Because the price of gold moves daily, listed prices may be updated at any time before an order is confirmed. The price payable is the price displayed at the moment you complete checkout. There are no hidden fees and no payment-method surcharges.

5. Placing and Accepting an Order

At checkout you make an offer to purchase. A binding contract is formed only when we issue a dispatch confirmation email. Until that point we may decline the order for reasons including stock unavailability, pricing or description error, or failed payment authorisation. Orders may be cancelled free of charge at any time before dispatch by writing to customer care. Once dispatched, cancellation is treated as a return and the seven-day window below applies. Custom, bespoke and personalised pieces are available only in person at a Kiara store and are not offered through the website.

6. Payment

Payment is processed by Stripe Payments Europe Limited over a PCI-DSS compliant connection. We do not store your full card details on our servers. We accept Visa and Mastercard only, charged in AED. If a payment is declined, the order is not placed. If a payment is reversed, charged back or otherwise unpaid after dispatch, we reserve the right to recover the piece or its value by all lawful means and to refuse future orders. 3D Secure authentication is required on every transaction in line with UAE Central Bank guidance.

7. Shipping and Delivery

Complimentary shipping on every order, anywhere within the United Arab Emirates. We do not deliver outside the UAE at present. Orders are dispatched within five to ten UAE working days of payment confirmation, excluding Fridays, Saturdays and public holidays, and you will receive a tracking email on dispatch.

Deliveries are handled by our in-house team and every parcel is fully insured from our premises until the moment it is signed for at your address. Every delivery requires a signature from the named recipient and a matching Emirates ID or passport on receipt. Please ensure that an authorised person is available at the shipping address during delivery hours. Risk of loss passes to you on successful delivery; title passes once full payment has cleared and the piece is delivered. If a parcel arrives damaged, unsealed or containing the wrong piece, please contact customer care within 48 hours with photographs of the parcel and its contents.

8. Returns, Exchanges, Warranty and Buy-Back

Returns and exchanges are handled in person at our store. Jewellery deserves to be handed back across a counter, authenticated, and accounted for by a person, not by a courier.

Return window. You may return an unworn, undamaged piece within seven days of receipt, together with the original invoice, certificate, packaging and any tags.

Not eligible for return. Earrings and nose studs (for reasons of hygiene), engraved or personalised pieces, altered sizes, items purchased during promotional sale events, and bespoke commissions.

Exchange, upgrade, repair and buy-back. Exchanges, upgrades, repairs, resizing and gold buy-back or trade-in are all handled in person at a Kiara store, in accordance with the store policy in force at the time. A complimentary first resize within thirty days and in-store cleaning are part of every purchase.

Refunds. Approved refunds are issued to the original payment method within seven to fourteen working days of the return being accepted, with VAT refunded proportionally.

Manufacturing warranty. Every Kiara piece is guaranteed against manufacturing defect for twelve months from the date of purchase. The warranty does not cover damage from normal wear, accidental impact, chemical exposure, loss of stones through catches worked loose by mishandling, or third-party repair.

9. Privacy

We process your personal information in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. We collect only what we need to process and deliver your order, verify your identity, and communicate with you about your purchase. We do not sell your data. We use cookies to keep the site functional and, where you consent, to understand how it is used. Detailed practices, including how to exercise your rights over your data, are set out in our Privacy Notice on the website.

10. Intellectual Property

Every photograph, sketch, video, product description, piece of editorial writing, and the Kiara Jewellery name and mark are the property of Kiara Jewellery Trading LLC or our licensors, and are protected under UAE Federal Law No. 38 of 2021. You may view, save and print material for personal, non-commercial reference. Any other use, including reproduction, redistribution, scraping for machine learning, or inclusion in another commercial product, requires our prior written permission. The website does not accept customer reviews, photograph uploads or user-generated content.

11. Acceptable Use

You agree not to use the website in any way that could damage, disable or overburden it, nor to attempt unauthorised access to any part of the site, its servers or connected databases. You agree not to introduce malicious code, scrape content in automated volume, or use the site to impersonate another person.

12. Liability and Force Majeure

Nothing in these terms excludes liability for fraud, for death or personal injury caused by our negligence, for defective products under the UAE Consumer Protection Law, or for any liability that cannot lawfully be excluded. Subject to that, our total liability for any loss arising from an order shall not exceed the price paid for the piece in question, and we are not liable for indirect, consequential or special loss, nor for loss of profit, revenue, data or expected saving. Neither party shall be liable for delay or failure caused by an event outside its reasonable control, including acts of God, severe weather, pandemic, war, civil unrest, industrial action, failure of utilities or telecommunications, or government restriction.

13. Governing Law

These terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute shall first be addressed between us in good faith. If unresolved within thirty days, the dispute shall be submitted to the exclusive jurisdiction of the Dubai Courts. Nothing in this clause prevents you from raising a consumer complaint with the relevant UAE consumer protection authority.

14. Changes, Severability and Entire Agreement

We may update these terms from time to time to reflect changes in the law or in our services. The version in force at the time you place an order governs that order. If any provision is held invalid or unenforceable, the remaining provisions continue in full force. These terms, together with any order confirmation and our Privacy Notice, constitute the entire agreement between you and Kiara Jewellery Trading LLC in relation to your purchase.