Yes! Many of our pieces can be personalised with names, initials, dates, or short messages. Look for the personalisation option on the product page, or contact us before placing your order and we’ll guide you through the options.

Absolutely. Kiara Jewellers specialises in custom-made jewellery including engagement rings, wedding bands, and one-of-a-kind gifts. Reach out via our contact page to discuss your vision, and we’d love to help bring it to life.

Orders are typically shipped within 5–7 business days from the date of purchase, for both domestic and international destinations. Personalised or custom pieces may occasionally take a little longer depending on complexity, and we’ll let you know if that’s the case.

Yes, expedited shipping options are available at checkout for most locations. If you need a piece by a specific date, such as a birthday, anniversary, or special occasion, we recommend selecting express shipping and placing your order as early as possible. For express orders, it’s best to reach out to us on WhatsApp.

Yes, Kiara Jewellers ships worldwide. International customers may be subject to customs duties or import taxes depending on their country’s regulations, and these charges are the responsibility of the recipient. Estimated shipping costs are displayed at checkout. International orders may require country-specific fulfillment, and our team will reach out to you if additional documentation is required after placing an order.

All orders are sent with tracking so you can monitor your parcel every step of the way. If your order is lost, delayed, or appears stolen, please contact us within 30 days of your expected delivery date. We’ll investigate with the carrier and work quickly to resolve the issue, including reshipment or a refund where applicable.

Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number and a link to monitor your delivery in real time. If you haven’t received this email, check your spam folder or contact us with your order number.

We accept returns on most items within 15 days of delivery, provided they are unworn, undamaged, and in original packaging. Personalised or custom pieces are non-refundable unless faulty. To start a return, please contact our team with your order number and reason for return.

Yes, most Kiara Jewellers pieces come with a one-year warranty covering manufacturing defects. This includes issues with clasps, settings, and structural integrity under normal wear. Damage caused by accidents, misuse, or improper storage is not covered. Please refer to the individual product page for specific warranty information.

Yes, we offer ring resizing and certain repairs. Contact us with details about what you need and we’ll advise on feasibility, turnaround time, and cost. For pieces purchased from Kiara Jewellers, minor adjustments may be covered within the warranty period.

Kiara Jewellers works with a range of fine metals including 18ct gold (yellow, white, and rose) and platinum. Our gemstones include diamonds, sapphires, rubies, emeralds, and semi-precious stones. Full material details are listed on each product page.

To keep your pieces looking their best, store them individually in a soft pouch or jewellery box to avoid scratching. Clean gold and diamond jewellery with warm water, mild soap, and a soft brush. Avoid harsh chemicals, chlorine, and excessive moisture. We recommend professional cleaning once a year.

Yes. We are committed to responsible sourcing. Our diamonds are conflict-free and sourced in compliance with the Kimberley Process Certification Scheme. We also offer lab-grown diamond options on selected pieces, an ethical and sustainable alternative with the same brilliance as mined diamonds.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption for your peace of mind.

Yes, interest-free installment options may be available at checkout depending on your location. Look for the payment plan option when completing your purchase. We also offer Tabby for in-store purchases.

Absolutely. Kiara Jewellers uses industry-standard SSL (Secure Socket Layer) encryption to protect your personal and payment information. We do not store card details on our servers, and all payments are processed through fully certified, PCI-compliant payment gateways.